Terms & Privacy
The terms that govern our services and how we handle your information. Questions? Just get in touch.
The terms that govern our services and how we handle your information. Questions? Just get in touch.
Last updated: January 2026
By accessing this website or engaging SunMoon Security Solutions ("SunMoon", "we", "us") for any product or service, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of our site and services.
We supply, install, repair and maintain security systems including CCTV, biometric and access control systems, video door phones, intercoms, alarm systems and smart-home automation. Scope, specifications and pricing for any project are confirmed in a written quotation following a site survey.
All quotations are valid for 30 days unless stated otherwise. Prices are based on the site conditions observed during survey; significant changes in scope, cabling distance or site access may revise the final cost, which we will communicate before proceeding.
An advance may be required to confirm a booking and procure hardware. The balance is due on completion of installation unless agreed otherwise in writing. We accept UPI, bank transfer, cash and major digital payment methods.
Hardware carries the manufacturer’s warranty (typically 1–3 years by product). Our installation workmanship is warranted for 12 months. Warranty excludes damage from misuse, power surges, tampering, pest damage, water ingress or third-party modification.
You are responsible for providing safe site access, a stable power supply and any required permissions or approvals (for example, from a building association). Recording or monitoring must comply with applicable privacy laws; you are responsible for lawful use of installed systems.
While our systems substantially improve security, no system can guarantee prevention of every incident. To the maximum extent permitted by law, SunMoon’s liability for any claim is limited to the value of the products and services supplied. We are not liable for indirect or consequential losses.
These terms are governed by the laws of India and subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
Last updated: January 2026
We collect the information you provide when you contact us or request a quote — such as your name, phone number, email and property details. When you visit our site we may also collect basic technical data like browser type and pages viewed.
We use your information to respond to enquiries, prepare quotations, deliver and support our services, and — with your consent — share relevant offers. We do not sell your personal data to third parties.
We may share limited information with trusted partners who help us deliver services (for example, hardware suppliers or payment processors), strictly as needed and under confidentiality. We may disclose information where required by law.
We apply reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website may use minimal cookies to remember preferences and understand how the site is used. You can control cookies through your browser settings.
You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below.
For any privacy or terms questions, contact us at info@sunmoonsecurity.in or call +91 90199 19966.